Returns
Returns & Exchanges
We want you to love what you buy. If a piece isn't right — the fit, the colour, the feel — we'll take it back.
The short version
- 30 days from delivery to return or exchange.
- Unworn, unwashed, with original tags attached.
- Free returns within Australia. International returns at customer's cost.
- Refunds processed within 5 business days of receipt.
How to return
Head to our returns portal, enter your order number and email, and follow the prompts. You'll receive a pre-paid label (Australia) or shipping instructions (international) by email.
Exchanges
The fastest way to exchange is to return the original piece for a refund and place a new order — this way you're not waiting on stock. If you'd prefer a direct swap, note it in the returns portal and we'll do our best.
Final sale
Items marked Final Sale or purchased with a discount code of 30% or more are not eligible for return or exchange. This will always be flagged clearly at checkout.
Faulty items
If something arrives with a fault, or develops one within reasonable wear, please email hello@highfieldgolf.com.au with a photo and your order number. We stand behind everything we make.